Business Problem

VIP Community Services managed documents across multiple repositories and information silos, leading to lost files, data redundancies, and inefficient workflows. Staff struggled with slow document retrieval and a lack of centralized access, which impeded service delivery and compliance.

Objective

To centralize all documents, streamline access and collaboration, and reduce the risk of errors or lost information.

They needed a secure, scalable platform to support their integrated medical, behavioral health, and housing services.

DocPlace Solution

DocPlace replaced VIP's patchwork of on-premises manual shared drives and document repositories with a unified, secure, AI-native cloud platform.

Outcome

Staff can instantly retrieve any document using natural language search—no more manual indexing or sifting through shared drives. Automated workflows and robust security make compliance easy, while real-time collaboration helps VIP deliver on its mission to serve New York's most vulnerable communities.